Support Services
Expert support at every stage

Panaseer customers benefit from expert support from our Customer Success team who have extensive experience managing and fine-tuning your Panaseer Platform installation.
We offer two levels of support: Enterprise and Enterprise+. Providing the right support at every stage of your journey, our focus is on a successful deployment.
Existing customers can log in to their Panaseer Zendesk support page.
Enterprise | Enterprise + | |
Initial Panaseer Platform deployment and configuration | ✓ | ✓ |
Configure product data connectors and use cases | ✓ | |
Access to product documentation and user guides | ✓ | ✓ |
Access to product roadmap | ✓ | ✓ |
The Panaseer CISO Customer Panel | ✓ | |
Participation in Product Beta Programme | ✓ | |
Technical Support | Business Hours | Business Hours |
Escalation Process | ✓ | ✓ |
Online Ticket Tracking | ✓ | ✓ |
Quarterly Account Status Review | ✓ |