Expert support at every stage
Panaseer customers benefit from expert support from our Customer Success team who have extensive experience managing and fine-tuning your Panaseer Platform installation.
We offer two levels of support: Enterprise and Enterprise+. Providing the right support at every stage of your journey, our focus is on a successful deployment.
Existing customers can log in to their Panaseer Zendesk support page.
|Initial Panaseer Platform deployment and configuration||✓||✓|
|Configure product data connectors and use cases||✓|
|Access to product documentation and user guides||✓||✓|
|Access to product roadmap||✓||✓|
|The Panaseer CISO Customer Panel||✓|
|Participation in Product Beta Programme||✓|
|Technical Support||Business Hours||Business Hours|
|Online Ticket Tracking||✓||✓|
|Quarterly Account Status Review||✓|