Support Services
Expert support at every stage
Panaseer customers benefit from expert support from our Customer Success team who have extensive experience managing and fine-tuning your Panaseer Platform installation.
We offer two levels of support: Enterprise and Enterprise+. Providing the right support at every stage of your journey, our focus is on a successful deployment.
Existing customers can log in to their Panaseer Support Portal.
| Enterprise | Enterprise + | |
| Initial Panaseer Platform deployment and configuration | ✓ | ✓ |
| Configure product data connectors and use cases | ✓ | |
| Access to product documentation and user guides | ✓ | ✓ |
| Access to product roadmap | ✓ | ✓ |
| The Panaseer CISO Customer Panel | ✓ | |
| Participation in Product Beta Programme | ✓ | |
| Technical Support | Business Hours | Business Hours |
| Escalation Process | ✓ | ✓ |
| Online Ticket Tracking | ✓ | ✓ |
| Quarterly Account Status Review | ✓ |
