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CORE CAPABILITIES

Business Service Lens

Understand how cyber controls impact your most critical business services. Gain clear visibility into service-level exposure, prioritise remediation, and strengthen operational resilience with confidence.

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The Limits of Device-Centric Security Reporting

Challenge

You can have all the cybersecurity data in the world—but when boards, regulators, and customers care about how your organization protects its critical business services, technical details alone can’t provide a clear answer.

Translating device‑ and control‑level data into clear service‑level insights is slow and error‑prone when it relies on spreadsheets, manual CMDB queries, and fragmented tools, leaving gaps hidden and remediation unfocused.

That makes it hard to prioritise the risks that matter most and to demonstrate operational resilience with confidence.

Solution

Business Service Lens restructures cybersecurity data around business services rather than individual assets. It turns device‑ and control‑level information into service‑level insight, using mature data models like the ServiceNow CSDM 4.0 to anchor controls to Business Services and Business Service Offerings, giving teams a standardized, reliable view of how technology supports critical services.

Panaseer’s analytics packs then aggregate patching, endpoint, configuration, and vulnerability data into service-level metrics, revealing coverage and gaps across each service and offering. Teams can drill down from a high-level service score to the underlying applications and devices driving risk, while historical trends show whether protection for a service is improving or deteriorating over time.

Why Teams Use Business Service Lens

See risk by service, not just assets

Understand how controls are performing for specific services like Payments or Customer Onboarding, so you can quickly see which business‑critical services are most exposed.

Prioritize remediation by business impact

Focus efforts on the gaps affecting revenue‑generating or regulated services, rather than treating every device‑level issue as equal.

Prove operational resilience with confidence

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Use service‑level coverage and trend data to answer regulators’ and boards’ questions about how well your important business services are protected.

Proving Operational Resilience at the Service Level

Protecting critical business services is not just about ensuring devices and controls are secure, it is about understanding which gaps truly matter to the business. With Business Service Lens, organizations can provide boards with clear, business-aligned insights into service-level coverage, drill down from a service alert to the underlying devices, applications, or controls driving risk, and accelerate investigations and targeted remediation. This ensures important services meet regulatory thresholds and internal policies. By connecting continuous monitoring, control aggregation, drill-down analysis, and trend tracking to service-level outcomes, Business Service Lens helps organizations prioritize the risks that matter most and protect the services critical to the business.

Business Service Lens FAQs

  • How do I get access to Business Service Lens?

    Business Service Lens is available within the Panaseer platform once the required integrations are in place. Your Panaseer customer success manager can confirm readiness and enable it for your environment.

  • Do we need ServiceNow and CSDM 4.0 to use Business Service Lens?

    Business Service Lens is designed to work best with ServiceNow aligned to CSDM v4.0, as it provides a mature, standard model for mapping devices and applications to business services. If you use another CMDB or have a less mature service model, Panaseer can assess your setup and agree whether to start with a subset of services, use custom mappings, or plan Business Service Lens as a later‑phase capability.

  • Does Business Service Lens change our ServiceNow data?

    No. It consumes your existing service model; it doesn’t rewrite or own it. Updates made in ServiceNow flow through, keeping security views aligned with your CMDB service catalogue.

  • Will Business Service Lens replace our existing dashboards?

    No. It adds a service‑centric filter and drill‑down on top of your current dashboards, so you can view the same control data by Business Service or Business Service Offering without rebuilding dashboards.

  • Who typically uses Business Service Lens?

    CISOs use it for board‑level service risk reporting, compliance and resilience teams for service‑level evidence, and security analysts/BISOs for investigation and remediation planning by service, all on a shared view.

  • What if our service mappings are incomplete or inaccurate?

    Service‑level insights will only be as accurate as your underlying model. Business Service Lens makes included services, applications, and devices transparent, helping you and your ServiceNow owners spot and correct gaps over time.

  • Can Business Service Lens help with DORA and UK operational resilience?

    Yes. By linking control performance to important business services and tracking it over time, Business Service Lens provides ongoing, service‑level evidence that supports operational resilience and DORA‑style expectations around mapping, monitoring, and protecting critical services.

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