Panaseer Launches Business Service Lens to Bridge the Gap Between Cybersecurity Controls and Operational Resilience

Business Service Lens builds on Panaseer’s accurate, trusted control data and service mapping to deliver visibility at the level regulators and boards demand. It maps devices, applications, and infrastructure to the important business services they support, creating two levels of insight: organizations can view control performance at the Business Service level and drill deeper into specific Business Service Offerings—the distinct customer‑facing or internal offerings under each Business Service—so they can prioritise based on which offerings carry the highest business impact, regulatory scrutiny, or customer dependency.

"Security teams face a critical gap: cyber controls are still organised around technical systems, not business outcomes," said Nick Emanuel, Director of product management at Panaseer. "According to our 2026 Security Leaders Peer Report, 49% of organizations struggle to link control performance to business risk. Business Service Lens changes that by shifting visibility from technical assets to customer-facing services. This helps teams prioritize remediation based on impact tolerance, provide clear evidence to regulators, and give boards confidence that critical services can withstand disruption."

Addressing a Fundamental Regulatory Shift

This dual-level visibility of both device-centric control data and service centric control data addresses a fundamental regulatory shift happening globally. The EU's Digital Operational Resilience Act (DORA), which began to apply in January 2025, requires financial entities to ensure operational resilience at the service level, not just technical infrastructure. In the UK, the FCA, Bank of England, and PRA operational resilience policies came fully into force in March 2025, requiring firms to show they can deliver important business services within defined impact tolerances.

Similar frameworks are being adopted worldwide, from the HKMA in Hong Kong to FFIEC and US banking regulators' Sound Practices guidance in America, all demanding the same shift: organizations must report on and evidence resilience at the business service level, not just prove that individual controls are deployed. Yet most security programs remain organized around device-centric metrics, leaving a critical gap between what teams can measure and what regulators require. Business Service Lens closes this gap, enabling organizations to evidence operational resilience with continuous, service-level reporting that meets regulatory expectations.

Supporting Organizations at Every Stage of Operational Resilience Maturity

Business Service Lens works with organizations wherever they are on their operational resilience journey, anchored in Panaseer's trusted, continuous control data. For best results, Panaseer recommends mature, trusted data models such as ServiceNow's Common Service Data Model (CSDM) v4.0. However, understanding that most organisations are still building or refining their service models, Panaseer supports teams at every stage by providing solutions including identifying and mapping the most critical services, applying custom mappings where needed, and highlighting the specific gaps that, once addressed, unlock deeper service-level insights.

Key capabilities include:

• Maps technical assets to services: Integrates with trusted data models to connect devices, applications, and infrastructure to the important business services and offerings they support, clarifying dependencies and enabling service-level risk assessment.
• Monitors control effectiveness across services: Aggregates device-centric control data to surface gaps—such as missing endpoint detection, configuration issues, or incomplete patching—organized by which services and offerings are affected.
• Enables drill-down from service to root cause: Teams can view risk at the Business Service or Business Service Offering level and drill into the underlying devices and specific controls contributing to that risk, supporting rapid investigation and targeted remediation.
• Tracks performance over time: Continuously monitors control effectiveness within each service, flagging when performance declines beyond defined thresholds and providing historical context to identify trends before they impact service resilience.
• Generates audit-ready evidence: Produces continuous, defensible documentation of service-level control performance that directly supports DORA, NIS2, FCA/PRA, and other operational resilience requirements.

Delivering Value Across Security and Compliance Teams

For CISOs, Business Service Lens shows how well critical business services are protected, enabling clear board reporting and better investment decisions. Security priorities shift from technical severity to business impact.

For compliance teams, the capability provides continuous, service-level evidence aligned to DORA, NIS2, and FCA/PRA requirements. Manual audits are replaced with real-time, defensible reporting.

For security analysts, organizing control data by business service reduces investigation time and improves focus. Analysts can quickly trace service-level risk to affected devices and controls.

For Business Information Security Officers (BISOs), Business Service Lens creates a shared view of risk between security and service owners. Control gaps can be explained in business terms, aligning stakeholders on remediation priorities.

Business Service Lens is available now to Panaseer customers running trusted data models with at least one device-centric Analytics Pack.

About Panaseer

Panaseer is an enterprise cybersecurity company that helps organizations improve their security posture by continuously measuring whether controls are fully deployed and working effectively. Recognized by the World Economic Forum as a Technology Pioneer, Panaseer's Continuous Controls Monitoring (CCM) platform gives CISOs a true picture of their security posture by measuring the performance of their cybersecurity defences against established frameworks and regulations. This enables them to take targeted action to reduce cyber risk and provide defensible data to stakeholders and regulators, while driving more efficient use of resources through automated processes and improved prioritization.